Privacy Policy

At Zendatrip.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, which serves as an extension of América del Sur Tours, a tourism operator based in Bolivia. By using Zendatrip.com, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.

1. Information We Collect Information We Collect We collect the following personal information from our users:

-Name

-Email address

- Personal Identification Information: When you make bookings or inquiries through our website, we may collect personal details such as your name, email address, maybe phone number, and payment information. This information is used solely for processing your booking and providing customer support. but We do not store financial information; payments are processed through Stripe. We encourage users to review Stripe's privacy policy to understand how they handle financial data.

- Non-Personal Identification Information: We may collect non-identifiable data such as browser type, IP address, and device type to analyze trends and improve the performance of our website. - Payment Information: Payments on Zendatrip are processed via Stripe. We do not store your credit card information. Stripe securely processes all transactions in compliance with PCI-DSS standards.

2. How We Use Your Information The information we collect is used for the following purposes:

• - To process and manage bookings and payments;

• - To communicate with you regarding your inquiries or bookings;

• - To provide customer support and resolve any issues;

• - To send periodic promotional emails, if you have opted in;

• - To improve our website based on user feedback and analytics. We do not sell, trade, or share your personal information with third parties, except as necessary to fulfill your booking or legal obligations.

3. Cookies and Tracking Technologies Zendatrip.com uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how users interact with our site. Hostinger, our web hosting provider, manages the cookies used on our website.

Types of cookies we may use include:

- Essential Cookies: Necessary for the website’s core functionalities, such as security and accessibility.

- Analytical Cookies: These help us analyze traffic and improve the usability of the site. By using our website, you agree to the use of cookies. You can manage or disable cookies through your browser settings, but this may affect your experience on our website. For more details, please review Hostinger’s [Cookie Policy](https://www.hostinger.com/privacy-policy).

4. Third-Party Services We work with trusted third-party services to manage various aspects of our business. These include:

- Hostinger: As our website host, Hostinger manages the infrastructure of Zendatrip.com, including security, performance, and data storage.

- Stripe: All payment transactions are securely processed through Stripe. We do not store sensitive payment information such as credit card details. For more information on how Stripe manages data, please review Stripe’s [Privacy Policy](https://stripe.com/privacy).

- Google Analytics: We use Google Analytics to monitor and analyze website traffic and user behavior. Google may collect information such as your IP address, device information, and browsing patterns. You can opt-out of Google Analytics by using the opt-out browser add-on.

5. Data Security

Hostinger

Privacy Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

We take data security seriously and implement appropriate measures to protect your personal information. These include encryption, firewalls, and secure hosting provided by Hostinger. While we strive to protect your data, no system is 100% secure. We cannot guarantee the absolute security of your information, but we take all reasonable steps to safeguard it.

Payment Security: Payments processed through Stripe adhere to PCI-DSS standards, ensuring the highest levels of security for transactions.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights You have the following rights regarding your personal data:

- Access: You may request access to the personal information we hold about you.

- Correction: If any of the data is inaccurate, you may request corrections.

- Deletion: You may request that we delete your personal information, subject to certain legal obligations.

- Opt-Out: If you no longer wish to receive promotional emails, you can opt-out by following the unsubscribe instructions in the email. To exercise any of these rights, please contact us at holzmann.bg@gmail.com.

8. Sharing of Personal Data We do not share your personal data with third parties, except as necessary for providing our services (e.g., payment processing via Stripe) or to comply with legal obligations. If we are required to share your data by law, we will inform you, unless prohibited by law.

9. Children’s Privacy Zendatrip.com does not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information as quickly as possible.

10. International Data Transfers As América del Sur Tours operates in Bolivia, your personal information may be transferred to, and processed in, countries outside your jurisdiction, including Bolivia. We ensure that any such transfers comply with applicable data protection laws, and we take appropriate safeguards to protect your data.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the date of the last update will be noted at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Information If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: holzmann.bg@gmail.com

Company Name: América del Sur Tours (Tourism Operator)

Website: https://www.zendatrip.com - americadelsurtours.com

Jurisdiction This Privacy Policy is governed by the laws of Bolivia. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Santa Cruz de la Sierra, Bolivia.